Do you need to learn a new language? Need some help fighting that particular parking ticket? Now there is the bot for that! Thanks to the advances in the artificial intelligence, businesses, and the human beings can now just automate and outsource the most tedious tasks to the bot.
The most obvious benefit of using the chatbots is that they can automate the repetitive tasks like answering the questions, so you can just free up the time for more fun activities like the binge watching Netflix.
Before we dive into the particular details of what it takes to build the chatbot, let us get the basics out of the way.
An introduction to Chatbot:
If you have spent any time online recently you have most likely come across the bot also known as the web robot/internet. A bot is the piece of the software code designed to run the automated scripts/tasks. The bots gained notoriety during 2016 election because of the role in amplifying the fake news.
The chatbots are the more advanced versions of the bots and operate through the conversational interfaces, which allow the two way interactions. Chatbots can be as simple as the Q&A bots (ask a question and just get an answer) or the more sophisticated like Alexa or Siri with more human like interaction and context.
Here are some of the questions that you must ask before you get started:
Many of the new technology projects fail because folks are in the mad rush to start building just even before they finish designing and planning. If you are reading this article, you are likely interested in building the chatbot or at the very least exploring what is involved.
Here are the key questions to help you think through the important details so you are not tearing the hair out half way through the chatbot project.
What business issue are you trying to solve out?
We see it all the time. Excitement and hype around the new technology often overrides the business sense. Technology is not just the end goal, it is merely a means to achieving the said goal. The chatbots can do many of the things like answer the customer support questions, schedule the meetings, conduct the research or even respond to the matches on the dating sites. Start the project by clearly defining the business problem and show how do you plan to use the chatbots to solve it.
What are some of the primary use cases?
Sky is the only limit when it comes to uses for the chatbots. Start with a few of the specific use cases based on the function or the industry. This will help keep the project on track and ensure it does not go off rails. For instance, you may use the chatbots to provide the insurance quotes for the specific market or help the customers find best airfare. Use the cases with the narrow focus are more likely to be successful as they are very easier to implement, test and evolve rather than the broader applications with the infinite variables.
Who are the users?
It seems intuitive and yet, it is easy to overlook the folks who are going to use the chatbot. Keeping the average user in the mind during design process as it will help an individual define the right features, the functionality and build the engaging human like interactions. It is helpful to understand Â Is the audience old or young? Are they more likely to use the text/messaging or the voice to communicate? Do they contact you via the website, the social networking sites or just some other site? Is the tone of the conversation formal or informal? The questions will help you design a user friendly Chatbot that the users will enjoy conversing with.
Which type of the conversational interface will users prefer?
Not very long ago, the chatbots were limited to the text-based interactions but the conversational interfaces have now expanded to include the voice assistants, Siri and Alexa being the most popular ones. This means that the chatbot and the conversational UI developers must decide which type of the interface they need to use for the applications. All the platforms support the text messaging formats but some support both voice and text interfaces. Understanding the users will help an individual pick the right conversational interface for the users.
The above-mentioned are some of the questions that you must ask the chatbot development company before developing your first chatbot. Also, you can consider hiring the popular development companies for this task. Nettechnocrats is one of the renowned and reputed companies that you can hire for the development of your first chatbot to get the high-quality of the services always.
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