A modern wave of technology has revolutionaries the way business used to work. Innovations like wireless technology, machine learning, data science, etc, has affected people, businesses and lifestyle in a great way. In all these Chatbots are fairly new and business are still exploring the benefits it has to offer in order to increase operational efficiency.
What is a chatbot?
A Chatbot also referred as chatterbot, is a computer program that stimulates human chats or conversation via text or voice interactions, by using artificial intelligence. A Chatbot can communicate with a real person; it can perform actions on questions or commands of the user.
Nowadays messenger chatbots are popping up on every site you open, and of course for a good reason. It is considered among one of the few platforms where one can accept one on one conversation with other customers. However, people around the world hopping on the Messenger Chatbot bandwagon and hiring Chatbot Development Companies in the USA.
To find the best developer is really a daunting task. Here is a list of 10 questions one must ask before hiring a Chatbot developer.
1. Do they have experience in building bots and can they share their previous work with you?
This will filter out the developers from the people who haven’t work on it. We know that Chatbot is a recent game in the development but a developer must be able to share bots to the client as a proof of concept.
2. Are they using logic sequences to develop bots?
It is consider as a big obstacle for lots of developers. A good developer will have linking and branching sequence that takes advantage of both basic and medium AI, as a part of the platform.
3. Do they know how to write Chatbot conversations for your business?
Writing chatbot conversation is not just writing short sentences. It’s a dummy conversation which is about constructing stories as answers and connecting stories together over a period.
4. Do they know how to use engagement tools?
You need to understand that chat boats are not straight text. A given and take of flow of question and answers have to be maintained by using engagement tools, to make the conversation more natural. All this can be done by taking advantage of the unique tools available to chatbots.
5. Do they understand the importance of chatbots for your business?
Chatbot conversations are not a matter of a day, it takes weeks and months to develop one for selling. Just like an email campaign, one must know different phases to develop the best.
6. Do they understand the immediate engagement phase?
A chatbot is a long-term game, which comes with an immediate engagement phase that marketers can seize.
7. Are they gathering and using data to assist in marketing and re-targeting?
Tracking engagement through Chatbot can be done in many ways. Your developer must keep a regular check by tracking conversations and that enhance it in a way that contributes to your marketing efforts.
8. Are they making good use of data personalize the user experience?
Creating a much more personalized experience for the user can help you in your long-term cost and success. Your developer must know to analyze the data and add users to a sequence that makes sense for their needs. This will help you create followers that are more loyal.
9. Do they understand how to work cross-platform?
Your marketing platforms are interlinked with one another. Your emails campaign promote an event on Facebook, your Facebook ads direct your target customer to your website’s landing pages. The same way your Tweet out blog posts and reminders ask the user to sign up for your email list and your Chatbot engagements go through an email list. A developer must understand how everything is interlinked and how to create a seamless experience for users by taking advantage of each platform’s strengths and audience reach.
10. Do they understand how to iterate?
Creating a Chatbot is just half the work done, the other half includes using this as a smart marketing tool to increase your conversions and engagement.
Take your time to ask questions and see how well they can work for your project. Learn about the importance of Chatbot in your long-term goals and how developers can help you in measuring its success and user engagement.
Software development companies across the world are working to provide better Chatbot solutions to its clients. Hire the Chatbot developers who can offer better solutions for your Chatbot needs.